FREQUENTLY ASKED QUESTIONS

See below some of the answers to a range of queries…

 

 

FAQ's

See below for our frequently asked questions…

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Placing an order

How do I place an order?
Once registered you can download the SimWare design software via the login area or choose our design shop Service. Orders for the design service will be placed on the website (www.simimaging.co.uk). And SimWare orders will be placed via the shopping area in the software. It is not possible to order via phone or email.
Do production times vary?
Production time varies from product to product and will be put to peak turnaround times during busy periods (Christmas and seasonal holidays)

Technical info

Do you colour correct and add sharpening to files?
Sim Imaging will colour correct on all books and albums orders (Not presentation products). We recommend an embedded profile of sRGB to achieve the best printed results of your photography orders.

Design Information

Where do I find specific design information for SimWare?
Design notes are on every product on the first spread. Also Design Specs are available for all products in the Technical info area via the login area.

File checking

Where do I check/approve over my files?
In SimWare you will need to throughly check over your design for: alignment, keylines & outlines, image quality and spelling from start to finish. orders are then approved as you checkout.
For Design Shop orders, you will need to give go ahead after checking all pages at the proofing stage, any issues over quality will be flagged up by our design team.

Delivery & Shipping

UK Mainland Shipping: Courier only
£10 Larger Products
£5.50 Smaller Products
UK Other: (Norhern Ireland, Southern Ireland, Channel Islands, Scottish Islands and Scottish Highlands)
£10 All Products
Interlink Express delivers all of our UK orders. Deliveries are Monday to Friday between 9am to 6pm with internet tracking.
You will receive two emails.
1. when the parcel leaves us.
2. confirming a 1 HOUR window in which your parcel will arrive.
The courier service requires a signature, please ensure someone is there to sign for the parcel.
Transit Times:
Next Working Day: United Kingdom (excluding Scottish Highlands and Channel Islands)
1 to 2 working days: Ireland, Scottish highlands and Channel Islands
Combining Deliveries:
It is possible to combine multiple orders for delivery. This can ONLY be done online at the checkout stage by ticking the combine delivery option. It is NOT possible to request the combine delivery option by phone, email or via the special instructions box. You will be charged for the most expensive individual delivery plus £3 per extra item. If you choose this option we will only dispatch when all orders are complete. You cannot combine deliver to an order that is already in production. Once your order has been submitted and is in production it is NOT POSSIBLE to cancel the order.
Saturday Delivery:
We do not offer a Saturday delivery service.
Shipping Direct to your customer:
When placing your order please specify the different delivery address in the delivery address fields.
Europe & Rest of the world:
We can ship to many different countries.
Prices and delivery times will vary.
Disclaimer:
Whilst every step is taken both by us and our courier service to ensure express delivery, this service is not guaranteed.
Sim Imaging cannot be held liable for any consequential losses incurred, where deliveries are delayed.

Contact & Opening times

What are your opening hours?
Sim Imaging is open Monday to Friday between 8am to 5.30pm.
Where do I collect from?
Print orders collections are from:
Sim Imaging
Unit 8 The io Centre, Hearle Way,
Hatfield, Herts. AL10 9EW
Tel: 01707 273 747.

Returns & Issues

What if my order is damaged in transit?
Please carefully inspect your order upon receipt. We hope that you are more than satisfied with your order, however in the unlikely event that your order is delivered faulty, please inform the returns team by 5pm the next working day by telephone on 01707 273747 or by email to returns@sim2000imaging.com.
How do you process faulty claims
You will be asked to email a picture of the fault for assessment. If deemed faulty, collection will be promptly arranged. Please ensure the order is re-packaged satisfactorily. Please note that if you arrange the return, we will reimburse courier costs up to £20.00. Any resulting remakes will be at the discretion of Sim Imaging.
 

Environment

Are you Environmentally friendly?
As a growing company, is it our aim to work with responsible suppliers who are actively reducing their waste & CO2 emissions and offer more environmentally friendly products.
All our papers are FSC approved (Forest Stewardship Council). The FSC is an independent body advocating the responsible management of the planet's forests. All Sim Imaging products are printed on FSC certified paper, meaning we meet the council's strict requirements for sustainable printing. You can therefore purchase our products knowing that you're doing right by the environment!
Wherever possible, waste at Sim Imaging is recycled. We use an independent waste management company that specialises in waste paper and cardboard. Our recycled waste will end up as newsprint, cardboard packaging and tissue.

Sim Imaging’s packaging cartons are made from a minimum of 75% recycled material and are fully recyclable. Those of you who already buy from us may be aware that we recycle much of the cardboard packaging we receive by shredding cardboard to reuse as gaps-filler in the dispatch boxes.

Parcels sent by air use up to 8 times more fuel due to the consumption of the aircraft, so wherever possible, parcels are transported by road, even outside of the UK.

 

create more
with simware

Create your designs through our free SimWare design software and your images will be individually checked and colour-corrected to guarantee the best quality when printing.

Getting started
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