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Here at SIM we offer a comprehensive courier option for deliveries throughout the UK, Ireland, Europe & even worldwide. If you are unable to see a suitable option for your delivery here or if you are unsure on whether delivery is possible to your location please feel free to get in contact with us directly. We send all of our products on a next working day service to the UK Mainland from as little as £5.95+VAT depending on the product selected.
We only despatch all of our orders via a tracked, dedicated courier service. This enables customers to track their parcel online and submit additional instructions to the courier and drivers directly. Safe delivery of all your personalised products is our number one priority, which is why we only offer a signature service and can assist you directly with tracking your parcel via email or over the phone.
Once your order has been dispatched you will receive a delivery time slot that you can expect your parcel to arrive in. Deliveries are completed Monday to Friday typically between 9am and 6pm. We ship to many different countries so prices & delivery times will vary. When you enter your delivery country and address at the checkout your courier costs will be calculated then. Should your option not be on the list, please contact us to discuss your specific requirements.
VAT on UK deliveries
Destination | USB | Books & Albums | Frames 12x10 or smaller | Frames 12x12 or bigger | Frames 24x36 or above | WallArt 40" or over |
|---|---|---|---|---|---|---|
| UK | £5.95 | £11.95 | £5.95 | £11.95 | £15.00 | £25.00 |
| Islands & Highlands | £25.00 | £25.00 | £25.00 | £25.00 | £25.00 | Call Us |
| Northern Ireland | £19.00 | £19.00 | £19.00 | £25.00 | £35.00 | Call Us |
| Southern Ireland | £19.00 | £19.00 | £19.00 | £25.00 | £35.00 | Call Us |
Destination | USB | Books & Albums | Frames 12x10 or smaller | Frames 12x12 or bigger | Frames 24x36 or above | WallArt 40" or over |
|---|---|---|---|---|---|---|
| Zone 1 | £25.00 | £25.00 | £25.00 | £25.00 | £30.00 | Not Available |
| Zone 2 | £25.00 | £30.00 | £25.00 | £30.00 | £40.00 | Not Available |
| Zone 3 | £30.00 | £35.00 | £30.00 | £35.00 | £40.00 | Not Available |
Destination | USB | Books & Albums | Frames 12x10 or smaller | Frames 12x12 or bigger | Frames 24x36 or above | WallArt 40" or over |
|---|---|---|---|---|---|---|
| UK | £7.14 | £14.34 | £7.14 | £14.34 | £18.00 | £30.00 |
| Islands & Highlands | £30.00 | £30.00 | £30.00 | £30.00 | £30.00 | Call Us |
| Northern Ireland | £22.80 | £22.80 | £22.80 | £30.00 | £42.00 | Call Us |
| Southern Ireland | £19.00 | £19.00 | £19.00 | £25.00 | £35.00 | Call Us |
Destination | USB | Books & Albums | Frames 12x10 or smaller | Frames 12x12 or bigger | Frames 24x36 or above | WallArt 40" or over |
|---|---|---|---|---|---|---|
| Zone 1 | £25.00 | £25.00 | £25.00 | £25.00 | £30.00 | Not Available |
| Zone 2 | £25.00 | £30.00 | £25.00 | £30.00 | £40.00 | Not Available |
| Zone 3 | £30.00 | £35.00 | £30.00 | £35.00 | £40.00 | Not Available |
Zone 1 - Belgium, Germany, France, Netherlands
Zone 2 - Austria, Czech Republic, Denmark, Estonia, Spain, Finland, Hungary, Italy, Luxemburg, Latvia, Monaco, Poland, Slovakia
Zone 3 - Bulgaria, Lithuania, Portugal, Romania, Switzerland, Slovenia, Norway, Sweden
Orders being shipped to ROI, Europe (including international) may qualify for import duty and/or VAT in the destination country. All duties charged by the destination authorities are the responsibility of the recipient.
Some large scale items are not available for delivery worldwide. We are able to offer some custom shipments with specialist courier services for larger items, so if you require a bespoke quote thats not included on this list please get in touch.
Our products have production turnarounds from 5 to 10 working days depending on their size and spec. Our dedicated product pages will give you more information on their individual turnaround times. Once finished in production, your order will be despatched with our reliable couriers, and you will be able to track your parcel throughout its journey until delivery.
For UK mainland deliveries, you will receive two emails:
The courier service usually issues an hour window for arrival, and requires a signature, please ensure someone is there to sign for the parcel. The courier will also contact you directly via email or text should you wish to add additional delivery instructions, leave with a neighbour or collect from a local pick up store.
Transit times:
Next Working Day: United Kingdom, Scotland mainland
1 to 2 working days: Ireland, Scottish highlands, Channel Islands.
Saturday delivery:
We do not currently offer a Saturday service, all parcels are delivered from Monday to Friday.
Europe & the rest of the world
We offer an international service to Europe and beyond, typically being delivered in 3-5 working days. Delivery times and prices to other locations vary depending on the product ordered. All delivery costs are calculated at the checkout.
SIM offers a free white label service as standard on every parcel delivered to UK mainland addresses. All invoices are sent via email at the time of ordering and are not printed or included in the packaging. To activate white label shipping, simply include your own billing address and email at the checkout and change the delivery address to your customers instead. Your order will arrive professionally wrapped and packed with no SIM branding on the box. Always include your own email to receive any correspondence about your order. Any promotional material from SIM is only included if the billing and shipping address are both registered to the photographer.
As of the 1st of January 2021, the United Kingdom has left the European Union. As a result, there are some important changes that have taken place for our non UK based customers for orders moving forward. If you are sending a parcel outside of the UK this may mean that you are liable for custom fees including the final VAT on your product. VAT custom charges are the responsibility of the recipient or purchaser, SIM will not be liable for any customs fees. If a custom fee is requested from border control you will be sent an email with a link to pay. It is essential that you double check all contact information on each order to ensure it’s correct and you are reachable via these channels.
Any orders via SIM that are being shipped outside of the UK will no longer be charged VAT at the checkout whether you are VAT registered or not. When the item arrives in its destination the VAT will be charged to the recipient by the local customs department based on the VAT rules of the destination country. This means that VAT will not be added at the time of purchase from SIM but will instead be paid upon arrival in the destination country, so the final amount paid for the product will remain the same. Each customs department will have a processing admin charge which is usually a small fee and is again decided by your local customs department. VAT registered companies can then reclaim this VAT in the same way as you would usually claim VAT for any purchases made in their country.
We would recommend including your EORI & VAT number in the special instructions on each order if you have one as this will speed up the shipping process. This is essential if you are registered as a business address. If your item is being ordered from the UK or abroad but delivered to a UK address, VAT will be charged on the order as normal at the checkout where VAT applies.
Commercial invoices are now a legal requirement for all products & parcels leaving the UK. This will be electronically formatted with the couriers as well as printed and attached to the parcel. Included in a commercial invoice are details of the product, materials and the costs.
Given this, if you wish to conceal your pricing, we would recommend that you ship the parcel to your own address and forward onto your customer instead. This will avoid any unwanted information being included when shipping directly from SIM to your customer.
Please be advised any orders being delivered within the UK will remain fully white label and will not include any invoice or details of the costs.
You can order up to 5 items in your cart on SIM. For our online products, this can be a combination of frames, USB or stationery products. For our desktop SIMWARE software, you can add 5 separate designs of books, albums or smaller products before proceeding to the checkout. Shipping charges for combined baskets will vary, as the final cost is calculated by the size and weight of products in your cart. The above pricing is used as a guide so the final costs may vary at the checkout depending on size, weight and destination.
You can also collect your order from us free of charge. You will receive an email from us as soon as the order is finished and ready to collect. Once you have received your completion email you can come to collect your order from our offices in Hatfield, we are open from Monday to Friday between 10:00am and 4:00pm.
For any further questions regarding shipping please feel free to contact us.
Is it possible to order more than one item at a time?
It is possible to order multiple items for delivery when at the checkout. Add up to 3 items to your basket before completing your payment at the checkout.
Here at SIM we offer a comprehensive courier option for deliveries throughout the UK, Ireland, Europe & even worldwide. If you are unable to see a suitable option for your delivery here or if you are unsure on whether delivery is possible to your location please feel free to get in contact with us directly. We send all of our products on a next working day service to the UK Mainland from as little as £5.95+VAT depending on the product selected.
Tracked Service
We only despatch all of our orders via a tracked, dedicated courier service. This enables customers to track their parcel online and submit additional instructions to the courier and drivers directly. Safe delivery of all your personalised products is our number one priority, which is why we only offer a signature service and can assist you directly with tracking your parcel via email or over the phone.
Once your order has been dispatched you will receive a delivery time slot that you can expect your parcel to arrive in. Deliveries are completed Monday to Friday typically between 9am and 6pm. We ship to many different countries so prices & delivery times will vary. When you enter your delivery country and address at the checkout your courier costs will be calculated then. Should your option not be on the list, please contact us to discuss your specific requirements.
Prices with VAT
Destination | USB | Books & Albums | Frames 12x10 or smaller | Frames 12x12 or bigger | Frames 24x36 or above | WallArt 40" or over |
|---|---|---|---|---|---|---|
| UK | £5.95 | £11.95 | £5.95 | £11.95 | £15.00 | £25.00 |
| Islands & Highlands | £25.00 | £25.00 | £25.00 | £25.00 | £25.00 | Call Us |
| Northern Ireland | £19.00 | £19.00 | £19.00 | £25.00 | £35.00 | Call Us |
| Southern Ireland | £19.00 | £19.00 | £19.00 | £25.00 | £35.00 | Call Us |
Destination | USB | Books & Albums | Frames 12x10 or smaller | Frames 12x12 or bigger | Frames 24x36 or above | WallArt 40" or over |
|---|---|---|---|---|---|---|
| Zone 1 | £25.00 | £25.00 | £25.00 | £25.00 | £30.00 | Not Available |
| Zone 2 | £25.00 | £30.00 | £25.00 | £30.00 | £40.00 | Not Available |
| Zone 3 | £30.00 | £35.00 | £30.00 | £35.00 | £40.00 | Not Available |
Destination | USB | Books & Albums | Frames 12x10 or smaller | Frames 12x12 or bigger | Frames 24x36 or above | WallArt 40" or over |
|---|---|---|---|---|---|---|
| UK | £7.14 | £14.34 | £7.14 | £14.34 | £18.00 | £30.00 |
| Islands & Highlands | £30.00 | £30.00 | £30.00 | £30.00 | £30.00 | Call Us |
| Northern Ireland | £22.80 | £22.80 | £22.80 | £30.00 | £42.00 | Call Us |
| Southern Ireland | £19.00 | £19.00 | £19.00 | £25.00 | £35.00 | Call Us |
Destination | USB | Books & Albums | Frames 12x10 or smaller | Frames 12x12 or bigger | Frames 24x36 or above | WallArt 40" or over |
|---|---|---|---|---|---|---|
| Zone 1 | £25.00 | £25.00 | £25.00 | £25.00 | £30.00 | Not Available |
| Zone 2 | £25.00 | £30.00 | £25.00 | £30.00 | £40.00 | Not Available |
| Zone 3 | £30.00 | £35.00 | £30.00 | £35.00 | £40.00 | Not Available |
Zone 1 - Belgium, Germany, France, Netherlands
Zone 2 - Austria, Czech Republic, Denmark, Estonia, Spain, Finland, Hungary, Italy, Luxemburg, Latvia, Monaco, Poland, Slovakia
Zone 3 - Bulgaria, Lithuania, Portugal, Romania, Switzerland, Slovenia, Norway, Sweden
Orders being shipped to ROI, Europe (including international) may qualify for import duty and/or VAT in the destination country. All duties charged by the destination authorities are the responsibility of the recipient.
Some large scale items are not available for delivery worldwide. We are able to offer some custom shipments with specialist courier services for larger items, so if you require a bespoke quote thats not included on this list please get in touch.
Our products have production turnarounds from 5 to 10 working days depending on their size and spec. Our dedicated product pages will give you more information on their individual turnaround times. Once finished in production, your order will be despatched with our reliable couriers, and you will be able to track your parcel throughout its journey until delivery.
For UK mainland deliveries, you will receive two emails:
The courier service usually issues an hour window for arrival, and requires a signature, please ensure someone is there to sign for the parcel. The courier will also contact you directly via email or text should you wish to add additional delivery instructions, leave with a neighbour or collect from a local pick up store.
Transit times:
Next Working Day: United Kingdom, Scotland mainland
1 to 2 working days: Ireland, Scottish highlands, Channel Islands.
Saturday delivery:
We do not currently offer a Saturday service, all parcels are delivered from Monday to Friday.
Europe & the rest of the world
We offer an international service to Europe and beyond, typically being delivered in 3-5 working days. Delivery times and prices to other locations vary depending on the product ordered. All delivery costs are calculated at the checkout.
SIM offers a free white label service as standard on every parcel delivered to UK mainland addresses. All invoices are sent via email at the time of ordering and are not printed or included in the packaging. To activate white label shipping, simply include your own billing address and email at the checkout and change the delivery address to your customers instead. Your order will arrive professionally wrapped and packed with no SIM branding on the box. Always include your own email to receive any correspondence about your order. Any promotional material from SIM is only included if the billing and shipping address are both registered to the photographer.
As of the 1st of January 2021, the United Kingdom has left the European Union. As a result, there are some important changes that have taken place for our non UK based customers for orders moving forward. If you are sending a parcel outside of the UK this may mean that you are liable for custom fees including the final VAT on your product. VAT custom charges are the responsibility of the recipient or purchaser, SIM will not be liable for any customs fees. If a custom fee is requested from border control you will be sent an email with a link to pay. It is essential that you double check all contact information on each order to ensure it’s correct and you are reachable via these channels.
Any orders via SIM that are being shipped outside of the UK will no longer be charged VAT at the checkout whether you are VAT registered or not. When the item arrives in its destination the VAT will be charged to the recipient by the local customs department based on the VAT rules of the destination country. This means that VAT will not be added at the time of purchase from SIM but will instead be paid upon arrival in the destination country, so the final amount paid for the product will remain the same. Each customs department will have a processing admin charge which is usually a small fee and is again decided by your local customs department. VAT registered companies can then reclaim this VAT in the same way as you would usually claim VAT for any purchases made in their country.
We would recommend including your EORI & VAT number in the special instructions on each order if you have one as this will speed up the shipping process. This is essential if you are registered as a business address. If your item is being ordered from the UK or abroad but delivered to a UK address, VAT will be charged on the order as normal at the checkout where VAT applies.
Commercial invoices are now a legal requirement for all products & parcels leaving the UK. This will be electronically formatted with the couriers as well as printed and attached to the parcel. Included in a commercial invoice are details of the product, materials and the costs.
Given this, if you wish to conceal your pricing, we would recommend that you ship the parcel to your own address and forward onto your customer instead. This will avoid any unwanted information being included when shipping directly from SIM to your customer.
Please be advised any orders being delivered within the UK will remain fully white label and will not include any invoice or details of the costs.
You can order up to 5 items in your cart on SIM. For our online products, this can be a combination of frames, USB or stationery products. For our desktop SIMWARE software, you can add 5 separate designs of books, albums or smaller products before proceeding to the checkout. Shipping charges for combined baskets will vary, as the final cost is calculated by the size and weight of products in your cart. The above pricing is used as a guide so the final costs may vary at the checkout depending on size, weight and destination.
You can also collect your order from us free of charge. You will receive an email from us as soon as the order is finished and ready to collect. Once you have received your completion email you can come to collect your order from our offices in Hatfield, we are open from Monday to Friday between 10:00am and 4:00pm.
For any further questions regarding shipping please feel free to contact us.
Is it possible to order more than one item at a time?
It is possible to order multiple items for delivery when at the checkout. Add up to 3 items to your basket before completing your payment at the checkout.
